CX, UX, what X?

CX, UX, what X?

  A couple of weeks ago, I started a kind of dictionary for web design related expressions and abbreviations, to ease your struggle in the digital market. My goal cannot be really defined as ambitious, because I just want us mere humans (i.e. not IT gurus)...

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4 lessons I learned during the first year of TACO

4 lessons I learned during the first year of TACO

  TACO Studio celebrated its first anniversary on last Thursday.   Happy anniversary to us all!   Such a big milestone calls for a brief assessment or a concise reflection, right after, of course, congratulating ourselves…repeatedly. Because after all, it’s a great moment and I couldn’t be more proud of...

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Clients from hell

Difficult clients or should I say “clients from hell”

  It’s been a while since we were talking about issues in connection with being a service provider. If memory serves, the last related post was about complaints. The main reason of that lies in the source of the articles. This section based on our ongoing...

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And the nomination goes to…

And the nomination goes to…

  What an exciting week we had here, at TACO. Numerous web design galleries nominated our website to be awarded or awarded it right away last week. Naturally, we swell with pride and even more naturally, we share all the joy with you in this collection:   CSS...

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how to manage complaints well

HOW TO MANAGE COMPLAINTS WELL

  The moment you become a service provider, you have to face the fact that someone might not like your service or your business method and she/he will express that. Complaints are simply inevitable. Of course, you try to convince yourself that this can never happen...

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worst ways to treat a customer

10 worst ways to treat a customer – The final chapter

  5 weeks have passed since we launched this delicate series and here we are, the final installment. It's seriously shocking, I feel older already…no, no, no…wiser, I feel wiser. Before we move onto our last two items of the ’10 why would you do something...

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worst ways to treat a customer

10 worst ways to treat a customer – Part 4

  It`s quite surprising that we are already in part 4. Time flies, doesn’t it? This week there is no Tom Jones concert (sadly) to distract me to continue our list revealing the `10 please don’t ever do that to me again` situations you can find...

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worst ways to treat a customer

10 worst ways to treat a customer – Part 3

  Last week I neglected our series about customer service due to more pressing issues…like a Tom Jones concert. It was important and no one can convince me otherwise. But I do admit, this topic is essential as well, so let`s pick up where we left. Before...

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worst ways to treat a customer

10 worst ways to treat a customer – Part 2

  Last week I posted the first two of this list, since I didn`t want to write a mile long article. I wouldn`t read that, would you? So, if you have missed that, check it out here: 10 worst ways to treat a customer – Part...

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10 worst ways to treat a customer

10 worst ways to treat a customer – Part 1

  At the first glance, the title might seem a bit harsh, perhaps even exaggerating, but the situations I have experienced will justify it. At least they did to me.   This article is not from the service provider point of view, but from the humble customer who...

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