how to manage complaints well

HOW TO MANAGE COMPLAINTS WELL

  The moment you become a service provider, you have to face the fact that someone might not like your service or your business method and she/he will express that. Complaints are simply inevitable. Of course, you try to convince yourself that this can never happen...

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How To Piss Off A Designer In 40 Seconds

  As I promised back then when we launched our blog, Friday would be dedicated to fun and jokes. Whatever it takes to make you feel like the weekend is an inch away. Today is Friday, plus it's summer and probably everyone on your Facebook is...

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worst ways to treat a customer

10 worst ways to treat a customer – The final chapter

  5 weeks have passed since we launched this delicate series and here we are, the final installment. It's seriously shocking, I feel older already…no, no, no…wiser, I feel wiser. Before we move onto our last two items of the ’10 why would you do something...

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My favorite design elements

My favorite web design elements

  There are countless articles and blog posts all over the internet claiming to tell you the ultimate web design elements. Really ambitious, if you ask me. I still believe that these, like many other design related features, are subject to personal taste and beyond all,...

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worst ways to treat a customer

10 worst ways to treat a customer – Part 4

  It`s quite surprising that we are already in part 4. Time flies, doesn’t it? This week there is no Tom Jones concert (sadly) to distract me to continue our list revealing the `10 please don’t ever do that to me again` situations you can find...

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Being a newcomer in UX

Being a newcomer in UX

  To understand the difficulty and challenge of this particular situation, let me remind you Jakob Nielsen’s advice to newcomers that I posted last week: "There is only one advice for newcomer that is to do it."   And this is exactly what makes it so hard. Yes,...

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